Frequently Asked Questions
How can I begin working with you?
Complete this form and share your awesome ideas! Shana will contact you within 24-48 hours.
How long should my film be?
The duration of your film will be tailored to your specific needs, including the type of video, the concept, the locations, and the budget.
What payment options do you accept?
We accept e-transfers and credit cards through Stripe. A 3.3% fee will be added to your total for credit card payments to cover the processing fee.
What is your rescheduling policy?
We will discuss rescheduling the shoot dates before starting the project.
How long is the filming?
Films generally take 2 hours to 4 days to shoot, depending on the concept. Time varies from project to project.
What if I'm not comfortable on camera?
You can share your story without being on camera! Schedule a free call with Shana to brainstorm ideas.
What is your policy on refunds?
Shana is dedicated to providing an exceptional customer experience, prioritizing clear communication to ensure your complete satisfaction. Although she does not offer refunds, she actively values your feedback and strives to exceed your expectations. Before you embark on your journey together, you will find all the crucial details in a contract. Additionally, throughout the project, you will receive regular updates, keeping you informed at every step.
